Customer Request
Table of content
1 SETUP OF CUSTOMER REQUEST
1.1 Where to find the customer request
1.2 Setup new customer request
SETUP OF CUSTOMER REQUEST
Where to find the customer request
Menu configuration / System Setting / Basis data/Travels / Customer requests
Setup new customer request
Right mouse click into the window on the right side; choose "New"
Fill out the following dialog:
Customer codeofficial Code
Customer textthis is a multilingual field – double click and write the text in German and French – printed on invoice
Supplier codeofficial Code again
Supplier text service supplier text in English – printed on voucher, request report and supplier lists
Requirementsselect the corresponding requirements over the dropdown box
Only required if the customer request is only valid in combination with specific requirements
Free text select from the dropdown box:
Not possibleno free text can be added to this customer request during booking procedure
Possiblefree text can be added to this customer request but is not required during booking procedure
Mandatoryfree text needs to be added to this customer request during booking procedure
Print onflag Voucher, Itinerary, Confirmation/Invoice, Rooming list, Passenger list, Request prints/fax, List of bookings
Preference mostly flag
Personal
set flag if this customer request needs to be assigned to a specific person – for example meal requests as like vegetarian meal. This CR will show in list of assigning a CR to a participant in Genesis.
Service
set flag if this customer request needs to be assigned to a specific service – for example customer request ground floor. This CR will show in list of assigning a CR to a service in Genesis.
Cancell. Reason
After a cancellation the CR dialog pops up and it is mandatory to enter a cancellation reason. If not cancellation is not possible.
Cancell. Option
In case of automatic option cancelling it is necessary to create a customer request as cancelled option. Otherwise the autocancellation requires always a reason.