The queue group is a workflow for qualified distribution of tasks. These tasks have to be defined previously in the menu "Configuration  Basic data/codes  Queue handling "
There you can:

Define several types of tasks belonging to a task group
Assign tasks to special users
Generate an automatic mail that will be sent to user when a special event occurs (Cancellations, internet bookings or requests that became fix).
You can define private or public tasks (that can be seen by group of users).

Queue settings

Settings  Queue/CRM

Attributes

Field Name	Type	Mandatory / default value	Description
Refresh rate	Dropdown	/1 minute	Refresh rate for your screen (select from minute to never)
Reminder after sent request	Number	/0	Reminder for service supplier (if RQ was not answered)
Days for automatic delete of system queue entries	Number	No /empty	System queues will be deleted if older than this number of days

Events for system queue

Settings  Queue/CRM

Attributes

No.	Field Name	Type	Mandatory / default value	Description
1	Created with status OK	Checkbox	/not checked	Queue will be created with status OK
2	Created with status RQ	Checkbox	/not checked	Queue will be created with status RQ
3	Created with status OQ	Checkbox	/not checked	Queue will be created with status OQ
4	Option with status OP	Checkbox	/not checked	Queue will be created with status OP
5	Waiting list booking with status WL	Checkbox	/not checked	Queue will be created with status WL
6	Change from status RQ to RF	Checkbox	/not checked	Queue will be created if status RQ changes to RF
7	Change from status WL to LF	Checkbox	/not checked	Queue will be created if status WL changes to LF
8	Change from status OP to OK	Checkbox	/not checked	Queue will be created if status OP changes to OK
9	Change from status OQ to RQ	Checkbox	/not checked	Queue will be created if status OQ changes to RQ
10	Change from status OP to WL	Checkbox	/not checked	Queue will be created if status OP changes to WL
11	Change from status OQ to OF	Checkbox	/not checked	Queue will be created if status OQ changes to OF
12	Change from status OQ to RF	Checkbox	/not checked	Queue will be created if status OQ changes to RF
13	Change from status ?? to XX	Checkbox	/not checked	Queue will be created if status ?? changes to XX
14	Change from status OP to RQ	Checkbox	/not checked	Queue will be created if status OP changes to RQ
15	Booking was paid partly (deposit).	Checkbox	/not checked	Queue will be created if booking paid partly
16	Booking is paid in full	Checkbox	/not checked	Queue will be created if booking paid full
17	Created with status RK	Checkbox	/not checked	Queue will be created with status RK
18	Change from status RK to RC	Checkbox	/not checked	Queue will be created if status RK changes to RC
19	Reminder after sent request	Checkbox	/not checked	Reminder after sent request will be sent after number of days
20	Change from Status OF to RF	Checkbox	/not checked	Queue will be created if status OF changes to RF
21	Client card - New	Checkbox	/not checked	Queue will be created if new client card will be set
22	Client card - change	Checkbox	/not checked	Queue will be created if client card will be changed
23	Client card - Delete	Checkbox	/not checked	Queue will be created if client card will be cancelled
24	Created Booking for CETS-Agent	Checkbox	/not checked	Queue will be created if new booking of CETS-Agent exists
25	Changed Booking for CETS-Agent	Checkbox	/not checked	Queue will be created if booking of CETS-Agent is changed
26	Cancellation Booking for CETS-Agent	Checkbox	/not checked	Queue will be created if booking of CETS-Agent is cancelled
27	Change of Amount/Price in Booking for CETS-Agent	Checkbox	/not checked	Queue will be created if in a booking of CETS-Agent amount/price was changed
28	Change RQ to RF for CETS-Agent	Checkbox	/not checked	Queue will be created if status RQ changes to RF in a CETS-Booking
29	Change RQ to XX for CETS-Agent	Checkbox	/not checked	Queue will be created if status RQ changes to XX in a CETS-Booking
30	Change state RF to RQ	Checkbox	/not checked	Queue will be created if status RF changes to RQ
31	Received SER Message from CETS-Agent	Checkbox	/not checked	Queue will be created if received SER message from a CETS-Agent
32	Sent SER Message to CETS-Agent	Checkbox	/not checked	Queue will be created if sent SER message to a CETS-Agent
33	Change from status RQ to XX	Checkbox	/not checked	New event that can be checked ONLY from RQ to XX not other states to XX
34	Change from status OK to RQ	Checkbox	/not checked	Queue will be created if status OK changes to RQ
35	Change OK to RQ for CETS agent	Checkbox	/not checked	Queue will be created if status OK changes to RQ for CETS-Agent
36	New sequence	Checkbox	/not checked	Queue will be created with a new booking sequence
37	Created with status AN	Checkbox	/not checked
38	Created Booking for Touronline-Agent	Checkbox	/not checked	Queue will be created if booking of TO-Agent is changed
39	Changed Booking for Touronline-Agent	Checkbox	/not checked	Queue will be created if booking of TO-Agent was changed
40	Cancellation Booking for Touronline-Agent	Checkbox	/not checked	Queue will be created if booking of TO-Agent is cancelled
41	Change of Amount/Price in Booking for Touronline-Agent	Checkbox	/not checked	Queue will be created if in a booking of TO-Agent amount/price was changed
42	Change RQ to RF for Touronline-Agent	Checkbox	/not checked	Queue will be created if status RQ changes to RF in a TO-Booking
43	Change RQ to XX for Touronline-Agent	Checkbox	/not checked	Queue will be created if status RQ changes to XX in a TO-Booking
44	Change OK to RQ for Touronline-Agent	Checkbox	/not checked	Queue will be created if status RF changes to RQ
45	Received SER Message from Touronline-Agent	Checkbox	/not checked	Queue will be created if received SER message from a TO-Agent
46	Sent SER Message to Touronline-Agent	Checkbox	/not checked	Queue will be created if sent SER message to a TO-Agent

All events listed here are not only available for system queues but also for user defined queues.
CRM settings

Settings  Queue/CRM

Attributes

Field Name	Type	Mandatory / default value	Description
Send + Post (Data)	Dropdown
Send + Mail (Data)	Dropdown
Export + File (Data)	Dropdown
Call back (Data)	Dropdown
Handout (Data)	Dropdown
Handout (Only History)	Checkbox	/Not checked
CRM Export path(Data)	Text		Path for Exporting CRM data

Forms

Settings  Queue/CRM  CRM settings

Attributes

Field Name	Type	Mandatory / default value	Description
Code	Text	Yes /	Code of the form
Description	Text	No /	Description of the form
Remark	Text	No /	Remark to the form
Disabled	Checkbox	Y*/Not checked	You must check this box to enter a new dataset. After saving you can uncheck it again.

Media

Settings  Queue/CRM  CRM settings

Attributes

Field Name	Type	Mandatory / default value	Description
Code	Text	Yes /	Code of the Media
Description	Text	No /	Description of the media
Remark	Text	No /	Remark to the media
Disabled	Checkbox	/Not checked	If checked the media will be disabled

Claim Category

Settings  Queue/CRM  CRM settings

Attributes

Field Name	Type	Mandatory / default value	Description
Category name	Text	No /	Category for complaint

Claim status

Settings  Queue/CRM  CRM settings

Attributes

Field Name	Type	Mandatory / default value	Description
State name	Text	No /empty	Status for complaints

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