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Discussion
When a hotel is fully booked Kuoni booked Touroperator will receive a Stop Sale or a Black Out list, this means the hotel cannot be booked for specified dates.
A Stop Sale or Black Out list is also received if certain rooms within that hotel are fully booked, for example the Deluxe Sea View room may be on Stop Sale (not bookable) but the Deluxe room is available and bookable.
In this chapter we will learn how to create and delete Stop Sales.
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Discussion
In the following example a Stop Sale will be created within a Booking code.
Scenario
A wedding party has booked the entire Blue Horizons Garden resort between the 1st August and the 6th August 20112013. It is not possible to book any rooms in this hotel during this period.
Step-by-Step: Create a Stop Sale in the Booking code
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We are going to create a Stop Sale for the period: 01 August 2011 2013 - 06 August 20112013.
The Date from field represents the beginning date of the stop sale.
- Enter 01.08.2011 2013 in Date From.
The Date till field represents the end date of the stop sale, allow one extra day (because the system counts in nights instead of days).
- Enter 07.08.20112013 in Date till.
| In this example the Stop Sales are related to hotel accommodation we therefore select Stay related in the Valid date option field. |
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Discussion
Stop Sales are handled in different ways dependant on whether a room type is with allotments or without allotments.
In the last example the entire Blue Horizons Garden Resort was "blacked out" during the period 01 August 2011 to 06 August 2011.
Scenario
A Double Sea View room in the Blue Horizons Garden Resort can be booked on request but we do no have an allotment for this room type. We have been informed by the hotel that this room is undergoing refurbishment from 23 December 2010 2012 to 05 January 2011 2013 we will need put Stop Sale on this room during this period.
Step-by-Step: Create a Stop Sale in a Room type
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- Enter the Date from field: 23.12.20102012.
- Enter the Date till field: 05.01.20112013.
- Select Stay related in the Valid date field.
- Scroll to the Booking ability field and select Fully blocked.
- Select Stop Sale in the General warnings field.
- Click Close.
- Click OK.
- Click OK.
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In this example a Stop Sale will be created on an allotment.
Scenario
We have received a Stop Sale from the Blue Horizons Garden Resort. This is a Stop sale for the Double Room Standard Garden View where we have an allotment. The Stop Sale they have sent us is: 12 February 2011 - 2013 – 19 February 20112013
Step-by-Step: Create a Stop Sale in an Allotment
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- Enter From date: 12 February 20112013.
- Enter Till: 19 February 20112013.
We need to close the allotment of our Standard Double room. The allotment can be closed without the possibility of a request or with the possibility of a request.
To close an allotment without the possibility of a request:
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| A Stop Sale is used to close a service for new bookings. For example an a hotel has contacted us to inform us that as a result of a flood bookings cannot be taken for the next three weeks whilst repairs are undertaken. Applying a Stop Sale will ensure that the hotel is closed for all new bookings but there is no automatic notification to clients who have already booked. |
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Amend/Remove a Stop Sale (Booking Code)
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A Stop Sale can be amended or deleted from a booking code.
Scenario
We have received an email from the hotel informing us that they are on Stop Sale until 3rd August 2011 2013 and not the 6th August 2011 2013 as originally stated in one of their previous emails. We will need to adjust the Stop Sale we set up earlier to reflect this change.
Step-by-Step: Amend/Remove a Stop Sale from a Booking code
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The Warnings screen will be displayed:
The hotel is on Stop Sale from the 1st to the 6th August and is bookable again from 7th August 20112013. Following notification from the hotel this needs to be adjusted as the hotel is now bookable from 4th August 20112013.
- Amend Date till to 04 August 20112013.
- Click OK to save the adjustment.
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A Stop Sale can be amended or deleted from an individual room type.
Scenario
The Blue Horizons Garden Resort has informed us that the planned refurbishment of their Standard Double Room Sea View room is delayed and consequently the Stop Sale we entered earlier may be removed until further notice.
We need to delete the Black Out period 01 August 2011 - 2013 – 06 August 2011 2013 for the Standard Double Room Sea View Room.
Step-by-Step: Remove a Stop Sale from a Room Type
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The Stop sale for the Double Sea View room is now deleted.
Step-by-Step: Remove a Stop sale from an Allotment
The hotel has notified us that the Blue Horizons Garden Resort is now bookable again on the 12 February 20112013.
- Select Production&Procurement > The Americas > Caribbean > Grenada.
- Select the GNDHBLUHOR/D20/ASE/Y11 allotment
- Select Main Allotment.
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- Scroll down to 12 February 2011 2013 at the right of the allotments screen.
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| Those dates which are unavailable to book because they are on Stop Sale are displayed in red. Notice those dates are fully blocked. |
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- Double click on 12.02.20112013.
The Edit Allotment screen will open:
Adjust the highlighted options to ensure the 12th February 2011 2013 is bookable again.
- Select Bookable in the Booking Ability field.
- Uncheck Sales stop but request.
- Click
to the right of the Remarks field.
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The 12th of February is now bookable again.
We also need to ensure the 17th February 2011 - 2013 – 19th February 2011 2013 are bookable.
- Right click on Main allotment.
- Select Change/Delete Dates/Allotments.
- Enter 17.02.20112013 in the From Date field.
- Enter 19.02.20112013 in the Till field.
- Select the Booking ability checkbox.
- Ensure the Booking ability field is on Bookable.
- Select the Change of remarks checkbox.
- Click OK.
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