In this lesson you will learn how to:

Create a Booking Request
Create a Booking
Clear the Booking Mask
Display a Booking
Amend a Booking

Create a Booking Request

Discussion
The Booking Request (BA) command is used to check availability and price of a service before making the booking. A booking request does not reserve seats, rooms or guarantee the price.

Scenario
Mr and Mrs Eriksson and their 9 year old son would like to stay at the Blue Horizon Garden Resort in Grenada during May 2012.
They require a quotation for the following:

Return flight Stockholm to Grenada
Return transfer from Airport to Hotel
14 nights accommodation at the Blue Horizon Garden Resort

They would like to travel on 23^rd May 2012.
Step-by-Step: Create a Quotation/Booking Request
Create a booking request (BA Command):
From the Top Line select the catalogue from which the products will be selected.

The Top Line
In this example the Apollo Sweden 2010/2012 catalogue will be selected.

Select CATALOGUE in Type of Travel field
Enter 3 in the Pax field.
Enter 100 in the Agency/Travel ag field.

In this example a Test Agency (100) has been set up in the databCatalogue.
If the travel agency number is not known, select to the right of the Agency/Travel ag field and a search dialogue box will be displayed. The required agency can be located using the Address/Booking Search screen.

Enter 100 in the Client field.


	The entries made in the Agency /Travel ag and Client fields will depend on whether a client is making a booking directly with a Kuoni Call Centre or via a Travel Agent. For example: The Apollo Sweden id is entered in the Agency / Travel ag field if the client is booking direct otherwise enter the Travel Agent's id. If a client is booking direct with a Call Centre, the clients Address ID is entered in the Client field or if they are booking via a travel agent the Travel Agent's id is entered in the Client field.

The Name Line

Enter H in the Title field.
Enter Eriksson/Sven/Dr in the Name/First name/Title field.
Enter D in the Title field.
Enter /Erika in the Name/First name/Title field.
Enter K in the Title field.
Enter /Thomas in the Name/First name/Title field
Enter 03052002 in the Date of Birth/Age field.


	DaVinci/Genesis is a German system. In the Title field it is necessary to enter, H, D, K, B this will be converted to the appropriate local salutation on all correspondence. A child/baby's date of birth must be entered to ensure appropriate child discounts are applied.

The Service Line
In this instance the Eriksson's would like to fly from Stockholm (ARN) to Grenada (GND) on Friday 21st October 2012.
Select the outbound flight:

Right Click in the Service field.
Select Service Selection.
Select Bewo12/13 > The Americas > Caribbean > Grenada > 22 Scheduled Flight > Outbound from the Service field.
Select Stockholm - Grenada (SAS) [ARN GND/SK, F].

Enter the period for which the Erikksons wish to travel. A travel period can be selected from a list or entered manually by selecting the button to the right of the Travel Period field.

Select to the right of the Travel Period field.

They would like to travel on the 23^rd May 2012

Enter 230512 in the From field.
Enter 0 in the Length field.
Select OK.

The cabin classes (service types) available for this flight are displayed and flight availability.
Flight availabilityClick on the Business Class service type.

Select Business Class.
Select Take Over


	Selecting Take Over will enable you to select another product or service type from the Selection Service screen, while it is still open.

They wish to return on the 30^th May 2012.
Select the inbound flight:

Select Bewo12/13 > The Americas > Caribbean > Grenada > 22 Scheduled Flight > Inbound from the Service field.
Select Grenada - Stockholm (SAS) [GND ARN/SK, F].
Select to the right of the Travel Period field.
Enter 300511 in the From field.
Enter 0 in the Length field.
Select OK.
Select Business Class.
Select Take Over.

Select a transfer from Grenada airport to the hotel:

Select CATALOGUE > The Americas > Caribbean > Grenada > 30 Transfers from the Service field.
Select Grenada Airport - Hotel [GNDTAIRHOT, T].
Select Private.
Select to the right of the Travel Period field.
Enter 230512 in the From field.
Enter 0 in the Length field
Select OK.
Select Take Over.

Select a transfer from hotel to Grenada airport:

Select CATALOGUE > The Americas > Caribbean > Grenada > 30 Transfers from the Service field.
Select Grenada Hotel - Airport [GNDTHOTAIR, T].
Select Private.
Select to the right of the Travel Period field.
Enter 300512 in the From field.
Enter 0 in the Length field.
Select OK.
Select Insert.

The flights and transfers will now be displayed in the Service Line. The State (status of the booking) and Price will not be displayed at this stage.


	The following fields have been populated: Requirement Service Accommodation Qty From/Till These fields can be changed as required. Notice the Qty field shows 1 for the GNDTAIRHOT and GNDTHOTAIR transfers. If the transfer is priced per seat (for example, seat on a bus, boat, train etc) then the quantity would need to change to reflect a per person/seat price. If the transfer is by private limousine the price is bCatalogued on a per car price.

Check the information is correct and amend as required.
The Erikssons would like to stay in the Blue Horizon Garden Resort. This time we will enter the booking code directly.
Select the Hotel:

Enter H in the Requirement field.
Enter GNDHBLUHOR in the Service field.
Enter DS02 in the Accommodation field.
Enter 1 in the Qty field.
Enter 23052012 in the From field.
Enter 7 in the Till field.

To submit the request select Booking Request (BA).

Enter BA in the Command field.

If a booking is possible the following message will be displayed.
Booking possible, use action 'B'.
Price per component is displayed.Price per person is calculated
Price per person is calculatedTotal Price

In the example above Booking is possible. The status of the service is indicated in the State field and the status is shown as OK which means that none of the services are on request. The price will be displayed for each individual service, a total for each passenger and a total booking price. To make a booking:

Create a Booking

Discussion
If the client wishes to proceed with the booking, B is entered in the Command field to confirm the booking.

Step-by-Step: Create a Booking

Enter B in the Command field.
Press Enter.

Once the booking has been made a booking reference number is automatically generated

Auto generated booking reference.

Clear the Booking Mask

Discussion
To completely clear the booking mask of all data:

Step-by-Step: Clear the Booking Mask
To clear the screen:

Select .

The following screen is displayed:

Select Yes.

Any information that has not been saved will be cleared from the screen.

Lesson 3 – Modify an Existing Booking

In this lesson you will learn how to:

Display a booking
Add a service to a booking
Amend a service date
Amend passenger details
Amend a package

Display a Booking

Discussion
The last booking can be displayed or a particular booking reference and sequence number can be displayed: To display an existing booking:

Step-by-Step: Display a Booking

To display the last booking entered into Genesis:

Enter D in the Command field.
Press Enter to display the last booking entered onto the system

Or
To retrieve a specific booking:

Tab to the Booking Reference field and enter the required reference number (and sequence number if required)


	It is sufficient to enter a booking reference only, the most recent or 'active' sequence will be displayed automatically. Older sequences are stored for historic reasons only.

Press Enter.

Booking Reference

Add a Service to a Booking

Discussion

A service can be added to a booking at a later date. A new sequence number will be generated when a new service is added.
Scenario
Dr Erikkson would like to amend his booking. He would like to add an excursion for himself and his wife.

Step-by-Step: Add a Service

Display Dr Erikkson's booking:

Enter D in the Command field.
Press Enter.
Enter the details of the excursion (excursion booking code), in the Service Line.

In this example an excursion is added to an existing booking.
An excursion is added to the booking
To change the booking either U or UQ is entered:

Enter U in the Command line.
Press Enter


	U is entered to confirm the booking amendment if the State of the service is OK. UQ is entered to confirm the booking amendment if the status of the service is RQ on request. U actions are used to modify both a Quotation and a Booking.

A new sequence number will be created. The original booking and any amendments can be accessed by scrolling through the sequences.
Scroll through the sequence numbers to access amended versions of the booking..

Amend a Service Date in a Booking

Discussion

A booking can be amended. A new sequence number will be generated when an amendment is made.
Scenario
Dr Erikkson would like to make a further amendment to his booking. He would like to change the date of his excursion from the 25^th May to the 27^th May.

Step-by-Step: Amend a Service Date

To amend a date:

Display the required booking.
Select the Service to be amended.
Right Click and select Change Selection.

The Select Service/Package screen is displayed. To change the date of Dr Erikkson's excursion from the 25^th to the 27^th May:

Select from the Travel Period field. The dropdown can be used to select from a valid period when selecting flights, roundtrips etc.


	The Travel Period drop down will be automatically populated with valid travel dates, if during the master data setup dates for excursions, packages etc were setup. For example a particular excursion may be available on a Monday and Thursday only, the dates available would reflect this.

Enter 27052012 in the From field.
Press Tab.
Select OK.

Select Edit.

To enter the change request:

Enter UA in the Command field.
Press Enter.

Enter U to confirm the change.
Press Enter.

The booking will now have a new booking sequence number.

Amend Passenger Details

Discussion

It is possible to change passenger details, for example title, name or age.

Step-by-Step: Amend a Passenger Name

To amend a passenger's name:

Display the required booking.
Overtype the Name.
Select UA.
Select U or UQ.
Select Enter.

Amend a Package

Discussion

When making amendments to a package, ensure the service line of the package, (requirement P) is selected.
Select the Package service line.
Scenario
The Smiths have booked a package holiday on the 15^th April 2012 at the Blue Horizon Garden Resort. They are unable to travel on that date and would like to change their booking. The Smiths would like to travel on the 6^th May. We have received notification from the Blue Horizon Garden Resort that they will not accept any bookings for the first two weeks in May consequently it will be necessary to change the Smith's hotel. They would like to stay in the Maca Bana.