In this lesson you will learn how to:

Display service level details
Create service level customer requests
Create passenger level requests

Display Service Level Details

Discussion
The Service tab of the Details of Service screen is used to display general information about an individual service within a booking. For example selecting an hotel service line will display:

Duration of the client's stay
Accommodation and meal plan
Purchase and Sale price

Selecting a flight service line will display:

IATA Departure and IATA Arrival
Departure/Arrival time
Cabin Class
Purchase and Sales price
Flight number
Airline
PNR/Filekey
Baggage allowance

Step-by-Step: Open Service Line Details

To display Service line details:

Double Click on the required Service Line.

Or

Right Click on the required Service Line and select Properties.

The following table describes some of the fields found in the Service Line Properties screen, illustrated above.

Field	Description
Supplier Booking No	The supplier confirmation number is entered.
Margin	Profit margin.
Purchase	The Purchase price, currency and exchange rate.
Sale	The sales price, currency and exchange rate.
User defined SP Prices	If flagged, the sales price can be adjusted manually.
User defined PP Prices	If flagged, the Purchase price can be adjusted manually.

The Sale and Purchase tabs display Sales and Purchase price information for the selected service line.


	User Defined Prices can only be adjusted manually if the flag Manual Price Allowed is selected from the booking code.

The following table describes some of the fields found in the Sales and Purchase tabs of the Properties screen, illustrated above.

Field	Description
Text	A description of the service. In this example the GNDHBLUHOR service line was selected. The text displays a double standard room in the Blue Horizon Garden Resort.
Amount	Number of passengers.
Day/Night	Duration of trip.
Unit Price	Average price per person.
Total Price	Total price of the service not the total price of the holiday. In the example above, 7 nights in a double standard room in the Blue Horizon Garden resort has a sales price of 700 EUR per person, 2,100 EUR in total for the 3 passengers travelling.
%in	Reduction/Surcharge (percentage).
VAT	Value Added Tax
Product	The Product Type determines the commission calculation.
U-Commission	Calculated commission amount per person.
Total Commission	Total commission. In this example the commission per person is 70 EUR, 3 passengers are travelling, therefore the total commission payable is 210 EUR.
%Provision	Commission shown as a percentage.

Service Level Customer Requests

Discussion
Customer requests can be made at a booking level or at an individual service level.
Service level requests can be either:

New Known - Standard customer requests. A list of standard requests will be available within Genesis from which to choose, for example a returning customer's request for a specific hotel room.
New Unknown – Non standard special customer requests which need to be entered manually.

In the example below the customer has requested a room with a balcony. The customer request was selected from a list of standard requests. The Customer Text field is automatically populated with the request in the local language and the Supplier Text field is populated with the customer's request in English.
The customer request is displayed in English for the supplier
Customer request in local language
The following table displays New Known Customer Request fields:

Field	Description
Code	Standard customer requests can be selected from a list.
Customer Text	Automatically populated from the code field. Information will be printed on the invoice.
Supplier Code	Automatically populated. Information will be printed on requested handling and voucher.
Free Text	Additional customer request information. For example, customer requests room number 104. Please note: The general Master Data Setup will determine whether this field is available or restricted.
Service Assignment	The selected service will be flagged. In the example above the GNDHBLUHOR, the Blue Horizon Garden Resort was the selected service.
Flags	Flags for known customer requests will be predefined during the Master Data Setup when the customer request was created and set automatically. They can be removed. For unknown customer requests the flags need to be checked during the booking process, otherwise the customer request will not be printed on any report.

Step-by-Step: Create a Customer Request

Scenario
Dr Erikkson would like to arrange a special anniversary dinner for the 27^th May. He would like to discuss his requirements with the hotel restaurant.
To enter a customer request:

Double Click on the required Service Line.

Or

Right Click on the required Service Line and select Properties.
Select the Requests tab.

To enter a non standard customer request:

Select New Unknown.
Enter Champagne Dinner 27.05.12 in the Customer text field.
Enter Champagne Dinner 27.05.12 Requested in the Supplier text field.
Enter Dr Erikkson would like to request a special anniversary dinner. Discuss with restaurant in the Free Text field.



Flags need to be activated in order to display the request on the supplier notification.
Select OK.

The following customer requests will appear:

Select OK.

	CR is the command to save text. CR must be entered in the command line or the note will not be saved.

The following table displays New Unknown Customer Request fields:

Field	Description
Code	Not in use for unknown customer request.
Customer Text	Enter the customer request in the local language. Information will be printed on the invoice.
Supplier Code	Enter the customer request in English. Information will be printed on requested handling and voucher.
Free Text	Additional customer request information.
Service Assignment	The selected service will be flagged. In the example above the GNDHBLUHOR, the Blue Horizon Garden Resort was the selected service.
Flags	Flags for known customer requests will be predefined during the Master Data Setup when the customer request was created and set automatically. They can be removed. For unknown customer requests the flags need to be checked during the booking process, otherwise the customer request will not be printed on any report.

An icon will appear on the service/name line to indicate a request has been made.
Green icon indicates a request has been recorded.

Passenger Level Customer Requests

Discussion
If a customer has a general request not related to any one service, a passenger level request can be made.

Step-by-Step: Create a Passenger level Request

To enter a passenger level customer request:

Double Click on the required passenger on the Name Line.

Or

Right Click on the required passenger on the Name Line and select Properties.

Select the Requests tab.

A New Known or New Unknown request is entered as in the previous example.


	Flags need to be activated in order to display the request on the supplier notification.

Lesson 6 -Service Details

Display Service Level Details

Service Level Customer Requests

Passenger Level Customer Requests