The queue group is a workflow for qualified distribution of tasks. These tasks have to be defined previously in the menu "Configuration Basic data/codes Queue handling "
There you can:
- Define several types of tasks belonging to a task group
- Assign tasks to special users
- Generate an automatic mail that will be sent to user when a special event occurs (Cancellations, internet bookings or requests that became fix).
- You can define private or public tasks (that can be seen by group of users).
Queue settings
Settings Queue/CRM
Attributes
Field Name |
Type |
Mandatory / default value |
Description |
|---|---|---|---|
Refresh rate |
Dropdown |
/1 minute |
Refresh rate for your screen (select from minute to never) |
Reminder after sent request |
Number |
/0 |
Reminder for service supplier (if RQ was not answered) |
Days for automatic delete of system queue entries |
Number |
No /empty |
System queues will be deleted if older than this number of days |
Events for system queue
Settings Queue/CRM
Attributes
No. |
Field Name |
Type |
Mandatory / default value |
Description |
|---|---|---|---|---|
1 |
Created with status OK |
Checkbox |
/not checked |
Queue will be created with status OK |
2 |
Created with status RQ |
Checkbox |
/not checked |
Queue will be created with status RQ |
3 |
Created with status OQ |
Checkbox |
/not checked |
Queue will be created with status OQ |
4 |
Option with status OP |
Checkbox |
/not checked |
Queue will be created with status OP |
5 |
Waiting list booking with status WL |
Checkbox |
/not checked |
Queue will be created with status WL |
6 |
Change from status RQ to RF |
Checkbox |
/not checked |
Queue will be created if status RQ changes to RF |
7 |
Change from status WL to LF |
Checkbox |
/not checked |
Queue will be created if status WL changes to LF |
8 |
Change from status OP to OK |
Checkbox |
/not checked |
Queue will be created if status OP changes to OK |
9 |
Change from status OQ to RQ |
Checkbox |
/not checked |
Queue will be created if status OQ changes to RQ |
10 |
Change from status OP to WL |
Checkbox |
/not checked |
Queue will be created if status OP changes to WL |
11 |
Change from status OQ to OF |
Checkbox |
/not checked |
Queue will be created if status OQ changes to OF |
12 |
Change from status OQ to RF |
Checkbox |
/not checked |
Queue will be created if status OQ changes to RF |
13 |
Change from status ?? to XX |
Checkbox |
/not checked |
Queue will be created if status ?? changes to XX |
14 |
Change from status OP to RQ |
Checkbox |
/not checked |
Queue will be created if status OP changes to RQ |
15 |
Booking was paid partly (deposit). |
Checkbox |
/not checked |
Queue will be created if booking paid partly |
16 |
Booking is paid in full |
Checkbox |
/not checked |
Queue will be created if booking paid full |
17 |
Created with status RK |
Checkbox |
/not checked |
Queue will be created with status RK |
18 |
Change from status RK to RC |
Checkbox |
/not checked |
Queue will be created if status RK changes to RC |
19 |
Reminder after sent request |
Checkbox |
/not checked |
Reminder after sent request will be sent after number of days |
20 |
Change from Status OF to RF |
Checkbox |
/not checked |
Queue will be created if status OF changes to RF |
21 |
Client card - New |
Checkbox |
/not checked |
Queue will be created if new client card will be set |
22 |
Client card - change |
Checkbox |
/not checked |
Queue will be created if client card will be changed |
23 |
Client card - Delete |
Checkbox |
/not checked |
Queue will be created if client card will be cancelled |
24 |
Created Booking for CETS-Agent |
Checkbox |
/not checked |
Queue will be created if new booking of CETS-Agent exists |
25 |
Changed Booking for CETS-Agent |
Checkbox |
/not checked |
Queue will be created if booking of CETS-Agent is changed |
26 |
Cancellation Booking for CETS-Agent |
Checkbox |
/not checked |
Queue will be created if booking of CETS-Agent is cancelled |
27 |
Change of Amount/Price in Booking for CETS-Agent |
Checkbox |
/not checked |
Queue will be created if in a booking of CETS-Agent amount/price was changed |
28 |
Change RQ to RF for CETS-Agent |
Checkbox |
/not checked |
Queue will be created if status RQ changes to RF in a CETS-Booking |
29 |
Change RQ to XX for CETS-Agent |
Checkbox |
/not checked |
Queue will be created if status RQ changes to XX in a CETS-Booking |
30 |
Change state RF to RQ |
Checkbox |
/not checked |
Queue will be created if status RF changes to RQ |
31 |
Received SER Message from CETS-Agent |
Checkbox |
/not checked |
Queue will be created if received SER message from a CETS-Agent |
32 |
Sent SER Message to CETS-Agent |
Checkbox |
/not checked |
Queue will be created if sent SER message to a CETS-Agent |
33 |
Change from status RQ to XX |
Checkbox |
/not checked |
New event that can be checked ONLY from RQ to XX not other states to XX |
34 |
Change from status OK to RQ |
Checkbox |
/not checked |
Queue will be created if status OK changes to RQ |
35 |
Change OK to RQ for CETS agent |
Checkbox |
/not checked |
Queue will be created if status OK changes to RQ for CETS-Agent |
36 |
New sequence |
Checkbox |
/not checked |
Queue will be created with a new booking sequence |
37 |
Created with status AN |
Checkbox |
/not checked |
|
38 |
Created Booking for Touronline-Agent |
Checkbox |
/not checked |
Queue will be created if booking of TO-Agent is changed |
39 |
Changed Booking for Touronline-Agent |
Checkbox |
/not checked |
Queue will be created if booking of TO-Agent was changed |
40 |
Cancellation Booking for Touronline-Agent |
Checkbox |
/not checked |
Queue will be created if booking of TO-Agent is cancelled |
41 |
Change of Amount/Price in Booking for Touronline-Agent |
Checkbox |
/not checked |
Queue will be created if in a booking of TO-Agent amount/price was changed |
42 |
Change RQ to RF for Touronline-Agent |
Checkbox |
/not checked |
Queue will be created if status RQ changes to RF in a TO-Booking |
43 |
Change RQ to XX for Touronline-Agent |
Checkbox |
/not checked |
Queue will be created if status RQ changes to XX in a TO-Booking |
44 |
Change OK to RQ for Touronline-Agent |
Checkbox |
/not checked |
Queue will be created if status RF changes to RQ |
45 |
Received SER Message from Touronline-Agent |
Checkbox |
/not checked |
Queue will be created if received SER message from a TO-Agent |
46 |
Sent SER Message to Touronline-Agent |
Checkbox |
/not checked |
Queue will be created if sent SER message to a TO-Agent |
All events listed here are not only available for system queues but also for user defined queues.
CRM settings
Settings Queue/CRM
Attributes
Field Name |
Type |
Mandatory / default value |
Description |
|---|---|---|---|
Send + Post (Data) |
Dropdown |
|
|
Send + Mail (Data) |
Dropdown |
|
|
Export + File (Data) |
Dropdown |
|
|
Call back (Data) |
Dropdown |
|
|
Handout (Data) |
Dropdown |
|
|
Handout (Only History) |
Checkbox |
/Not checked |
|
CRM Export path(Data) |
Text |
|
Path for Exporting CRM data |
Forms
Settings Queue/CRM CRM settings
Attributes
Field Name |
Type |
Mandatory / default value |
Description |
|---|---|---|---|
Code |
Text |
Yes / |
Code of the form |
Description |
Text |
No / |
Description of the form |
Remark |
Text |
No / |
Remark to the form |
Disabled |
Checkbox |
Y*/Not checked |
You must check this box to enter a new dataset. After saving you can uncheck it again. |
Media
Settings Queue/CRM CRM settings
Attributes
Field Name |
Type |
Mandatory / default value |
Description |
|---|---|---|---|
Code |
Text |
Yes / |
Code of the Media |
Description |
Text |
No / |
Description of the media |
Remark |
Text |
No / |
Remark to the media |
Disabled |
Checkbox |
/Not checked |
If checked the media will be disabled |
Claim Category
Settings Queue/CRM CRM settings
Attributes
Field Name |
Type |
Mandatory / default value |
Description |
|---|---|---|---|
Category name |
Text |
No / |
Category for complaint |
Claim status
Settings Queue/CRM CRM settings
Attributes
Field Name |
Type |
Mandatory / default value |
Description |
|---|---|---|---|
State name |
Text |
No /empty |
Status for complaints |