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Kommentar: Migrated to Confluence 5.3

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Field Name

Type

Mandatory / default value

Description

Send + Post (Data)

Dropdown

 

 

Send + Mail (Data)

Dropdown

 

 

Export + File (Data)

Dropdown

 

 

Call back (Data)

Dropdown

 

 

Handout (Data)

Dropdown

 

 

Handout (Only History)

Checkbox

/Not checked

 

CRM Export path(Data)

Text

 

Path for Exporting CRM data


Anker
_Toc141154590
_Toc141154590
Anker
_Toc155769549
_Toc155769549
Forms

Settings  Queue/CRM  CRM settings

Attributes

Field Name

Type

Mandatory / default value

Description

Code

Text

Yes /

Code of the form

Description

Text

No /

Description of the form

Remark

Text

No /

Remark to the form

Disabled

Checkbox

Y*/Not checked

You must check this box to enter a new dataset. After saving you can uncheck it again.


Anker
_Toc141154591
_Toc141154591
Anker
_Toc155769550
_Toc155769550
Media

Settings  Queue/CRM  CRM settings

Attributes

Field Name

Type

Mandatory / default value

Description

Code

Text

Yes /

Code of the Media

Description

Text

No /

Description of the media

Remark

Text

No /

Remark to the media

Disabled

Checkbox

/Not checked

If checked the media will be disabled


Anker
_Toc141154592
_Toc141154592
Anker
_Toc155769551
_Toc155769551
Claim Category

Settings  Queue/CRM  CRM settings

Attributes

Field Name

Type

Mandatory / default value

Description

Category name

Text

No /

Category for complaint


Anker
_Toc141154593
_Toc141154593
Anker
_Toc155769552
_Toc155769552
Claim status

Settings  Queue/CRM  CRM settings

Attributes

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