In this lesson you will learn how to:

• Cancel a booking with a cancellation fee
• Cancel a booking without a cancellation fee
• Cancel an individual service
• Reinstate a cancelled booking
• Copy a booking

Cancel a Booking

Discussion
Standard cancellation terms for each service are defined in DaVinci. When a booking is cancelled in Genesis it may be subject to a cancellation fee.
Cancellation typically takes effect from the day Kuoni are notified provided written confirmation is received. A cancellation invoice will be sent to the client. Cancellation charges will be payable on a sliding scale dependant on the notification period, for example in the UK the terms are as follows, there are regional variations.
Prior to 61 daysdeposit forfeited
60 – 42 days30% of total holiday cost
41 – 28 days60% of total holiday cost
27 – 7 days100% of total holiday cost
A cancellation fee may be wavered if an error has occurred. For example, if the client was sold a holiday on an all inclusive basis and subsequently notified that a mistake had been made and the holiday is on a bed and breakfast basis then a cancellation fee may be wavered.
The following cancellation commands can be used:

Cancel a Booking – Incurring a Fee

Discussion
To cancel a booking with a cancellation fee determined by the cancellation terms as defined by a Touroperator:

• Step-by-Step: Cancel a Booking with Fee

To cancel a booking with a cancellation fee:

1. Enter the required booking number in the Booking field.
2. Enter D to display the booking.
3. Press Enter.

To request a cancellation and check cancellation fees:

1. Enter SA in the Command field.

_Information button will display cancellation conditions_The State field displays XX to indicate a cancellation request. The cancellation fee which applies to this booking will appear in the Price field.



Total cancellation fee is displayed in the Information screen.Cancellation can be confirmed with the command S.The State field displays XX the price field displays the cancellation fee.

At this stage the booking is not yet cancelled, merely a request has been made to ascertain the cost of cancelling the booking. An information button is displayed, if selected the cancellation conditions are displayed.

To confirm the cancellation:

1. Enter S in the Command field.
2. Enter + in front of the booking number.

Cancellation is confirmed and a note is displayed.

Cancel a Booking – Without Incurring a Fee

Discussion
To cancel a booking without incurring a cancellation fee may be a Supervisor Task and consequently may not be available to all users.

• Step-by-Step: Cancel a Booking without a Fee

To cancel a booking without incurring a cancellation fee:

1. Enter the required booking number in the Booking field.
2. Enter D to display the booking.
3. Press Enter.

To request a cancellation and check cancellation fees:

1. Enter SA in the Command field.

The State field displays XX to indicate a cancellation request. The cancellation fee which applies to this booking will appear in the Price field.
At this stage the booking is not yet cancelled, merely a request has been made to ascertain the cost of cancelling the booking.
To confirm the cancellation without charging a cancellation fee:

1. Enter SN in the Command field.
2. Enter + in front of the booking number.

Partial Cancellation

Discussion
A cancellation can be made for a single service. In the example below our clients wish to cancel their Spice Island excursion.

• Step-by-Step: To Cancel a Service within a booking

To cancel a service or services within a booking:

1. Enter the required booking number in the Booking field.
2. Enter D to display the booking.
3. Press Enter.

Select the service to be cancelled:

1. Enter a + in the Sel field of the service.

Enter a + in the Sel field of the service to be cancelled.
To request a cancellation and check cancellation fees:

1. Enter SA in the Command field.

The State field displays XX to indicate a cancellation request. The cancellation fee which applies to this service will appear in the Price field.
The State field is marked XX on the row containing the excursion.

At this stage the service is not yet cancelled, merely a request has been made to ascertain the cost of cancelling the booking.
To confirm the cancellation incurring a cancellation fee:

1. Enter S in the Command field.
2. Enter + in front of the booking number.
3. Press Enter.

OR
To confirm the cancellation without charging a cancellation fee:

1. Enter SN in the Command field.
2. Enter + in front of the booking number.
3. Press Enter.

Reinstate a Cancelled Booking

Discussion
If a booking has been cancelled, it can be reinstated.

• Step-by-Step: Reinstate a Cancelled Booking

Display the booking which needs to be reinstated:

1. Enter the required booking number in the Booking field.
2. Enter D to display the booking.
3. Press Enter.

To reinstate the cancelled booking:

1. Enter UB in the Command field.
2. Press Enter.

XX will be removed and the State field will revert to it's original status of OK or RQ.

Copy a Booking

Discussion
To speed data entry a booking can be copied. A previously entered booking can be retrieved, modified and a new booking request generated.

• Step-by-Step: Copy a Booking

Display the booking to be copied:

1. Enter the required booking number in the Booking field.
2. Enter D to display the booking.
3. Press Enter.

In the example below a booking has been retrieved. The booking is in the name of Dr Eriksson.


If similar services are required by another client, the booking can be copied, details amended and a new booking reference generated.
Mr and Mrs Edwards would like to book the same flights and transfers as the Erikssons. In the example below the names have changed and the booking number removed.


To make a booking request:

1. Enter BA in the Command field.
2. Press Enter.

To confirm the booking:

1. Enter BQ or BC in the Command field.
2. Press Enter.

In this example a confirmation is received stating that this booking is on request. A new booking reference number has been generated.