Lesson 11 - Warnings

Owned by Eric Heuvelmann
Last updated: Dez. 17, 2010Version comment
3 min read

In this lesson you will learn how to:

  • Add a Warning at the Booking Code level.
  • Add a Warning at the Catalogue level.


Introduction

Discussion
A warning message is used to notify clients, suppliers and/or the reservation department of an issue which they may need to be aware of prior to completing a booking.

A warning may be use to notify of, for example:
Construction work in or next to a hotel
Fuel surcharge information
Minimum stay of 3 nights
Charter flight is blocked for options during a certain period
Stay 14 nights, pay 12 nights
A warning can be added at the:
Booking Code level
Catalogue level
Destination level
Service Type level
Warnings can be displayed on the booking overview and the suppliers request if required.



Create a New Warning

Discussion
A new warning can be created from within a Booking Code, Catalogue, Destination or Service Type. In the following example a new warning will be created from within the Booking Code.
Scenario
We have received an email from the Hotel Tamarind Cove informing us that a minimum stay of 3 nights is required for arrivals in the period 1st Dec 2010 to 10th Jan 2011. A new warning is needed to ensure agents are aware that there is a minimum stay requirement in this hotel.
Step-by-Step: Create a New Warning within a Booking Code

  1. Select Travel > Services.
  2. Select BEWO12/13> The Americas > Caribbean >Barbados.
  3. Select the Tamarind Cove hotel booking code.
  4. Select the Warnings tab.


  1. Select the Texts button.



The Searchlist menu will appear.
In this example only one general warning, a Stop Sale, is displayed.

  1. Click New to create a new general warning.


The Warning Texts menu is displayed:

  1. Enter Minimum stay 3 in the Name field.
  2. Enter A minimum stay of 3 nights is valid in this period in the Text field. The text field is used to give a more detailed description of the warning.
  3. Click OK.
  4. Click Close.

Add a Warning at the Booking Code Level

Discussion
Once the warning text has been created it can be added to a booking code. The warning created in the previous example will be added to the Tamarind Cove booking code.
Step-by-Step: Add a Warning to a Booking Code
The Warning tab of the Tamarind Cove booking code should be open, if not, open the booking code and select the Warning tab.

  1. Enter 10.12.2012 in the Date from field.

For minimum/maximum stay add an extra day in the Date till field. This will ensure the minimum stay is calculated for the last day of the period.

 

 


  1. Enter 11.01.2013 in the Date till field.
  2. Select Departure related in the Valid date field.

This warning will apply to every booking therefore it is not necessary to enter dates in the Booking from/till fields.

 

 


  1. Select Bookable in the Booking ability field.
  2. Enter 3 in Min. stay field to block bookings for less than 3 nights.
  3. Select Minimum stay 3 (the newly created Warning), in the General warnings field.


 

 

In this example it is not necessary to print the minimum stay on the documentation. If the warning is required on the printed documentation, select the Printout field and check the required options.

 

 


  1. Click OK to save the warning


Add a Warning at the Catalogue Level

Discussion
A warning entered at the catalogue level will be valid for all services within the entire catalogue, for example you may wish to block the catalogue externally for bookings departing between 1st March 2010 and 31st March 2010.
Add a Warning at the Catalogue Level

  1. Select the Catalogue icon, the Catalog Management screen is displayed.



Double click or select the Edit button to open the required Catalogue. The Catalog Data screen is displayed

To create a warning select the button to the right of the Warnings field and complete the appropriate fields.